Packages - Marmon Consulting

Achieve Your vision with A structured approach

The LESS® Change Management Framework—standing for Listen, Empower, Speak, Solve—is a proprietary methodology developed by Pam Marmon, CEO of Marmon Consulting. This structured yet flexible approach is designed to facilitate effective organizational transformations by focusing on four key principles:

1. Listen: Engage in active listening to understand stakeholder concerns, needs, and aspirations, ensuring that all voices are heard and valued.

2. Empower: Enable individuals and teams by providing the necessary tools, resources, and authority to take ownership of change initiatives, fostering a culture of accountability and collaboration.

3. Speak: Communicate transparently and effectively to align goals, set clear expectations, and maintain open channels of dialogue throughout the change process.

4. Solve: Adopt a solution-oriented mindset to address challenges proactively, turning potential obstacles into opportunities for growth and innovation.

By integrating these principles, the LESS® framework aims to simplify the complexities of change management, increase the speed of adoption, and ensure sustainable, lasting transformations within organizations.

Your Benefits

Strategic Priorities & Goals

Take your company to the next level. I will help you define your transformation strategy, align your leadership, communicate your vision, and position your company for success.

Execution Plan

Execution eats strategy for breakfast. In order to achieve your strategy, I will help you craft tactical change management plans specific to your organizational culture. Together, we will solve for root causes, not just symptoms.

Accountability

Take action and see results. I will provide accountability for your team through a structured approach that delivers results and achieves your strategy. Ensure the right work gets done, right.

Dashboard

Make decisions with trustworthy data. I will provide you visibility to manage your change efforts and transform your business so you can lead your organization forward.

Case Studies

Flexible Workplace

The space management department of a Fortune 500 client embarked on a Flexible Workplace Transition Program impacting 1,250 employees. The challenge was to manage the transition smoothly while addressing employee concerns, ensuring adoption, and achieving program goals. Key results included a robust, tailored strategy ensured seamless adoption for 1,250 employees. Enhanced communication and engagement minimized resistance and boosted morale. Real-time monitoring empowered leadership with actionable insights for ongoing success. Need help managing your next organizational transformation? Get in touch to learn more!

ServiceNow IT Transformation

The IT department of a Fortune 500 engineering firm transitioned to a centralized IT service center and the ServiceNow system. The organization needed a structured change management approach to ensure smooth adoption while addressing the complexities of diverse stakeholders. With tailored communication and engagement strategies, employees and leadership were empowered to embrace the change, minimizing disruption and ensuring a smooth rollout. Key Results included successful development and execution of a change management plan for multiple Workplace Strategy initiatives. Enhanced stakeholder engagement through comprehensive assessments and actionable recommendations. Clear communication strategies and refreshed toolkits improved alignment and training effectiveness. Looking to drive IT transformation with confidence? Get in touch to learn more!

Centralized HR Call Center

A Fortune 500 biotech company upscaled its HR services by launching a centralized call center integrated with the ServiceNow platform. The organization needed to ensure a seamless implementation while engaging employees and leaders across diverse teams to maximize adoption and effectiveness. Key Results included successful implementation of a centralized HR call center integrated with ServiceNow. Increased stakeholder engagement and alignment across all levels of the organization. Clear and consistent communication fostered trust and enthusiasm for the change. Ready to transform your HR services and improve employee support? Get in touch to learn more!

My Promise to You

At Marmon Consulting, I am committed to delivering results that make a difference. That’s why I offer my “Results You Can Trust” Guarantee. If your team doesn’t see measurable improvements in alignment, engagement, or outcomes within 90 days of us working together, I’ll continue working with you—at no additional cost—until we achieve the success you deserve.